Return policy
Conditions for return and refund
Only damaged goods that are unopened and unused can be returned within 5 days from the date your order was delivered. Either a new replacement item will be shipped at no charge to you or a full refund will be credited to your account. Other required conditions:
- Products bear a Triton or Neolab label.
- Products are not damaged by fire, smoke, heat, water, negligence or improper storage.
Goods will not be accepted for return if these conditions are not met. No prescription or OTC products are restocked or resold after being returned.
To request a return authorization number, please contact us:
By phone: 1-866-429-9707
By email:
For Triton Pharma products: feedback@tritonpharma.ca
For Neolab products: feedback@neolab.ca’
Cancelation policy
Orders can be cancelled only if the goods have not been shipped from the warehouse.
Shipping policy
The standard shipping method is ‘regular ground’.
Return shipping charges are covered by the customer while replacement shipping charges (within Canada) are covered by Triton Pharma.
Triton Pharma Inc. reserves the right to change these terms and conditions at any time without notice.